myAurora 311

Published on March 11, 2025

WELCOME TO MYAURORA 311: YOUR QUESTIONS, ANSWERED!

The City of Aurora is excited to announce the launch of its new customer service software, dedicated to providing a smooth, cohesive experience for Aurora residents to access non-emergency City services, information, and assistance!

myAurora 311 allows residents to access a new online customer support center, a new mobile application, available for download in the App Store and Google Play, an upgraded phone service, and an enhanced in-person customer service location, set to open in late 2025. 

With new calls and cases expected, the City's current in-person customer service call center, located at 3770 McCoy Drive, will also expand its hours, now being open from 7 A.M. to 7 P.M., Monday through Friday!

The system allows customers to submit cases, such as street maintenance and repair requests, garbage or debris issues, unsafe structures, and more through the mobile app, online, or by dialing “3-1-1" when residing within City limits. 

To learn more about myAurora 311, please visit: www.aurora.il.us/311!