Customer Satisfaction Survey

We value your feedback! Let us know how we are doing and how we can improve our Customer Service!

Surveys

Quotes & Overall Customer Service Ratings

"Great inspector! worked very well with scheduling the inspection. was very responsive and professional. overall a great man!"

"Mr. Olson was proficient in completing a virtual inspection. He spoke directly to our plumber and reviewed the pictures and videos of the space to be replumbed for the new sink. Thank you Mr. Olson"

"It was a great experience dealing with professionals"

Satisfaction Scale

FAQs

Why do I need a permit?

Permits are required to in order to maintain safe code compliant residential homes, businesses, & facilities.

Our mission is to provide effective ordinance and code administration and enforcement and protect the health, safety, and welfare of the citizens and businesses of Aurora.

When are permits not required?

Please note that permits are required with the majority of construction projects. Homeowners doing work are also required to apply for permits. 

Do not start or schedule work without first confirming if permits are required. Permits are required for but not limited to the following:

  • Any structural changes, new construction, additions, or interior remodels will always require a permit. 

  • Any exterior work on Historic property or property located in Foxwalk District will alwaysrequire a permit.

  • Any work in the Public Right of Way will always require permit and may require a licensed Public Works Contractor.  

  • Roofing work will always require a permit.

  • Electrical, Plumbing, and/or Mechanical work may require permit. 

  • New and/or replacement of existing structures (Deck, Fence, Garage, Shed, Pergolas/Gazebos, etc.) will require permit. 

Permits are not required for the following: 

  • Interior cosmetic work such as painting, flooring, and carpeting. 

  • Siding (Except for properties in a Historic/Foxwalk District)

  • Windows being replaced for the same size (Except for properties in a Historic/Foxwalk District)

  • Water Heater Replacement (Except if the unit is going from tank to tankless)

  • Backyard Patios that are not connected to a driveway. Please note that Zoning Ordinance requires each property maintain a percent of the property as green space. Please reach out to Zoning if you have questions: 630-256-3080.

  • Low Voltage Electrical (50 volts or less)

  • Sewer work on private property. Please note any Interior Plumbing work or work in the Right of way would require a permit.

How do I apply for a permit?

For an outline of the permit process, please see permit process

Additionally, we have a pre-permit checklist(PDF, 109KB) .

Can I submit a permit application online?

Yes! All permits may be submitted through the e-TRAKiT Online Portal.

How long does it take for a permit to be reviewed?

For Estimated Review timeframes, please see Permit Review Timeframes(PDF, 180KB)

How much does a permit cost?

Please see the permit fee schedule.

If I own my home can I be my own Contractor?

If the property is owner occupied and will remain owner occupied for a minimum of 6 months, then the homeowner may complete a Homeowner Liability Waiver. Waiver would require a copy of a government issued ID listing the same address as the property.

*Any Electrical work exceeding $500, would require a licensed Electrical Contractor.

How do I register as a Contractor?

Please submit: Contractor Registration(PDF, 285KB)  in person or via email to: devservicesadmin@aurora.il.us

How do I schedule Inspections on my permit?

Inspections may be scheduled via the e-TRAKiT Online Portal 

Inspections are conducted Monday-Friday from 9am-3pm. Should you like to confirm a tighter inspection window, then please reach out to your Inspector(s) the morning of the Inspection between 7:30am-8:30am. Inspector Contact Information is available: Review Timeframes & Inspector Contact Information(PDF, 180KB)

What codes has Aurora adopted?

Our current Codes & Ordinances are available at: Aurora Municode