Water Billing
General Information
The City of Aurora Water Billing Division provides municipal and financial services of the highest quality to the residents and businesses of Aurora, the City Council, and City staff in an efficient and progressive manner, while safeguarding City assets and upholding public trust. The Division issues approximately 50,000 water bills on a bi-monthly basis. Towers are located throughout the City that read water consumption data from water meters remotely and save that data inside City billing software.
Important Information about Our Account Procedures
Federal law requires municipalities to obtain, verify, and record information that identifies each person who opens or attempts to gain access to an account.
What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We will also ask to see your driver's license or other identifying documents. When you attempt to access your account, we will verify your identity before providing any account information.
Manage Account / eBilling
You can manage your water account online. You can view your bill history, payment history, consumption history, make a payment, sign up for auto pay and sign up for eBilling.
The eBilling function notifies water customers when their bimonthly water bills are available for online viewing. A summary of the customer's bill is included in the eBilling notification, and it also contains a link to the customer's account history and the city's online bill payment service. Customers who register for eBilling will continue to receive printed bills in the mail for 1 billing cycle after receiving an eBilling registration confirmation.
You may also register for eBilling by calling the Water Billing Division at 630-256-3600 or send an email message to the water billing division water@aurora.il.us.
Please include the following:
- Your Name
- Service Address
- Account Number
- Date of Birth (For Verification Purposes)
- Phone Number Where You Can Be Reached
- Email Address
We ask that customers notify us immediately of any changes in their email addresses.
English Forms
- Automatic Water Bill Payment Form(PDF, 631KB)
- Application for Water Service(PDF, 675KB)
- Bank Draft, Auto Pay, Cancel, Change Request(PDF, 712KB)
- Deposit Waiver Form(PDF, 626KB)
- Senior Discount Application(PDF, 675KB)
- Hydrant Meter Rental Application(PDF, 621KB)
- Authorized Agent Form(PDF, 692KB)
- Request for Statement of Open Accounts(PDF, 682KB)
Spanish Forms
- Senior Discount Application - Spanish(PDF, 620KB)
- Request For Statement of Open Accounts - Spanish(PDF, 663KB)
- Hydrant Rental Form - Spanish(PDF, 634KB)
- Deposit Waiver Form - Spanish(PDF, 622KB)
- Bank Draft, Auto Pay, Cancel, Change Request - Spanish(PDF, 624KB)
- Bank Draft Enrollment Form - Spanish(PDF, 668KB)
- Authorized Agent Form - Spanish(PDF, 672KB)
- Application For Water Service - Spanish(PDF, 605KB)
Resources