Water Turn On Policy

Water Shut Off?

The City of Aurora may shut off water to your property for non-payment of the city water bill and/or Fox Metro’s sewer sanitation bill.

Turn On Policy

To restore water service, you must speak with a customer service representative at (630) 256-3600 or in person at City Hall, 44 E. Downer Pl, Aurora, IL, to pay your outstanding water bill in full, including a turn-on fee.

Customers must be present, be over the age of 18, and have access to the property when the Customer Service Worker arrives.  If no one answers the door or does not have access inside the property, the water service will not be restored. You will then need to call the Water Billing Division at (630) 256-3600 before 5:00 p.m. to reschedule the turn-on.  You will also be charged an additional turn-on fee for each time the Customer Service Worker visits the property to attempt to turn the water on.  If arrangements have not been made before 5:00 p.m., you must wait until the next business day to have your water restored.

Fox Metro Information

If your Fox Metro Water Reclamation bill is also delinquent, you must make a payment to their office before we can restore water service. They will then authorize the City of Aurora to restore service under the same conditions as above. Fox Metro can be contacted at (630) 301-6881.