Customer Satisfaction Survey

We value your feedback! Let us know how we are doing and how we can improve our Customer Service!

Surveys

Quotes & Overall Customer Service Ratings

Our Customer Service Staff

"Both Michael & Alyx are very kind and professional"

"Ms. Hellene, Keep up the great work. Thank you"

"Great Service"

"Keep Hellene don't let here go she was very helpful"

“Vivian went out of her way to assist us with any question we had during the whole process. Certainly appreciative of her professionalism, knowledge and positivity!”

“None - I want to be VERY clear that Vivian is AMAZING - When I called, she was incredibly kind and helpful, and it truly made a difference. I can only imagine how busy things are on your end, but her patience and positivity really stood out. I just wanted you to know it’s appreciated more than you probably hear”

Our Inspection Staff:

"Very nice gentleman, came out when he said he would. He is well versed in his job."

"I would like to sincerely thank Inspector Cody Lake for his professionalism and support throughout our inspection process. He was very respectful, knowledgeable, and took the time to clearly explain all the requirements and corrections needed. Even though the inspection was not approved, his feedback was extremely helpful and detailed, which made it much easier for us to understand exactly what needs to be fixed to meet code. He approached everything with patience and a positive attitude, and you can tell he genuinely wants to help projects succeed safely and correctly. It’s not always easy going through inspections, but working with someone like Cody makes the process much smoother and more transparent. I truly appreciate his guidance and professionalism. Thank you for your excellent service."

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FAQs

Why do I need a permit?

Permits are required to in order to maintain safe code compliant residential homes, businesses, & facilities.

Our mission is to provide effective ordinance and code administration and enforcement and protect the health, safety, and welfare of the citizens and businesses of Aurora.

When are permits not required?

Please note that permits are required with the majority of construction projects. Homeowners doing work are also required to apply for permits. 

Do not start or schedule work without first confirming if permits are required. Permits are required for but not limited to the following:

  • Any structural changes, new construction, additions, or interior remodels will always require a permit. 

  • Any exterior work on Historic property or property located in Foxwalk District will alwaysrequire a permit.

  • Any work in the Public Right of Way will always require permit and may require a licensed Public Works Contractor.  

  • Roofing work will always require a permit.

  • Electrical, Plumbing, and/or Mechanical work may require permit. 

  • New and/or replacement of existing structures (Deck, Fence, Garage, Shed, Pergolas/Gazebos, etc.) will require permit. 

Permits are not required for the following: 

  • Interior cosmetic work such as painting, flooring, and carpeting. 

  • Siding (Except for properties in a Historic/Foxwalk District)

  • Windows being replaced for the same size (Except for properties in a Historic/Foxwalk District)

  • Water Heater Replacement (Except if the unit is going from tank to tankless)

  • Backyard Patios that are not connected to a driveway. Please note that Zoning Ordinance requires each property maintain a percent of the property as green space. Please reach out to Zoning if you have questions: 630-256-3080.

  • Low Voltage Electrical (50 volts or less)

  • Sewer work on private property. Please note any Interior Plumbing work or work in the Right of way would require a permit.

How do I apply for a permit?

For an outline of the permit process, please see permit process

Additionally, we have a pre-permit checklist(PDF, 109KB) .

Can I submit a permit application online?

Yes! All permits may be submitted through the e-TRAKiT Online Portal.

How long does it take for a permit to be reviewed?

For Estimated Review timeframes, please see Permit Review Timeframes(PDF, 180KB)

How much does a permit cost?

Please see the permit fee schedule.

If I own my home can I be my own Contractor?

If the property is owner occupied and will remain owner occupied for a minimum of 6 months, then the homeowner may complete a Homeowner Liability Waiver. Waiver would require a copy of a government issued ID listing the same address as the property.

*Any Electrical work exceeding $500, would require a licensed Electrical Contractor.

How do I register as a Contractor?

Please submit: Contractor Registration(PDF, 285KB)  in person or via email to: devservicesadmin@aurora.il.us

How do I schedule Inspections on my permit?

Inspections may be scheduled via the e-TRAKiT Online Portal 

Inspections are conducted Monday-Friday from 9am-3pm. Should you like to confirm a tighter inspection window, then please reach out to your Inspector(s) the morning of the Inspection between 7:30am-8:30am. Inspector Contact Information is available: Review Timeframes & Inspector Contact Information(PDF, 180KB)

What codes has Aurora adopted?

Our current Codes & Ordinances are available at: Aurora Municode