Notice A: W&S Dig/Repair Restoration
The Water and Sewer Maintenance Division is a part of the Department of Public Works, and is responsible for the maintenance of Aurora’s distribution (water main) system and its collector (sanitary and storm) sewer systems.
They often excavate areas within the public right‐of‐way in order to facilitate repairs. After repairs are made, the excavated site is left in a safe condition and added to a list for the City’s general hard surface and landscape contractors to restore.
Water and Sewer Restoration Open Data Portal
FAQs
The City excavated near my property over the Winter and I was told they would be back to fix everything in the spring, but why haven’t I seen anything done yet?
The contractor must prep various sites, attain supplies and materials, and wait for consistent temp/weather.
The list of excavated sites to be completed in the spring is generally larger since it has built up over the winter months. Sites will be restored in the order in which they were disturbed. We apologize for any inconvenience.
What happened to my lawn / driveway / sidewalk / curb/ street?
The door hanger explains the type of work done, generally a repair for a water or sewer utility.
If additional info is needed, contact W&S: (630) 256-3710
Will the City fix / restore everything?
The City will restore all disturbed hard surface/landscape at no cost to the homeowner.
How long will it take for this to get restored?
Restoration for winter digs will be completed in the order they are received and should be done by May 31st.
Restoration for digs after May 1st should take no more than 4-6 weeks depending on weather, emergencies, and supply availability.
Can I fix the grass / lawn myself and will the City reimburse me if I fix my lawn?
A homeowner may elect to restore their lawn and be removed from the landscape list, without reimbursement.
My Sprinkler / Fence was damaged during the excavation; will the City repair / reimburse me for the damage?
Anything within the public right-of-way, parkway, or easements is the liability of the homeowner.
The City contractor finished the hard surface restoration (driveway / sidewalk/ curb / street), but didn’t finish the landscaping restoration, when will this get done?
A different contractor will complete the landscape restoration within a few weeks after the hard surface is completed.
Why is it taking so long for my property (lawn /driveway / sidewalk / curb/ street) to get fixed?
The City restores/completes all sites in the order in which they are excavated/disturbed.
The excavated area is settling, forming a trip hazard / hole, what can be done in the meantime?
The W&S division can leave additional barricades, add gravel, and temporary patch if needed. (630) 256-3710